Support — Baseline Tennis Academy
Need a hand with the Baseline Tennis Academy app? We're happy to help.
Contact us
- Email: info@bta.co.zw
- Post: Baseline Tennis Academy, 40 Bargate Road, Harare, Zimbabwe
We aim to reply within 2 business days.
When you email, it helps to include the email address on your account and, if it's about a specific booking, the member's name and the class date and time.
Frequently asked questions
How do I create an account?
Open the app, choose "Create an account", enter your email, and confirm the one-time code we send you. There's no password to set — you can turn on Face ID / fingerprint unlock if you'd like. Accounts are held by a parent, guardian or adult player aged 18 or over.
How do I add my child (or myself) as a member?
Once you're signed in, go to your family area and add a member with their name and details. You book activities for the members in your account.
How do I make a booking?
From the home screen, choose the type of activity — Private Coaching, Group Booking, Court Booking, Schools, Camps or Tournaments — pick a session, select the member, and confirm. A booking is confirmed subject to available space at the time.
How do I cancel a booking?
You can cancel a place yourself in the app up to 24 hours before the activity starts, which frees the place for someone else. Within 24 hours of the activity, please contact the Academy directly to cancel or discuss the place.
I can't sign in.
There is no password to forget — signing in always uses a one-time code emailed to you. If the code doesn't arrive, check your spam folder, make sure the email address is the one on your account, and use the resend option after a minute. Face ID / fingerprint only unlocks the app on your device; if it stops working you can always sign in with the emailed code.
Who can see my family's information?
Only you and the Academy's staff. Each account can see and manage only its own family's bookings and members — one family can never see another's information. See our Privacy Policy for the full detail.
How do I delete my account?
You can delete your account at any time from within the app. Deletion is immediate: your and your members' identifying details are removed and future bookings are cancelled. Full detail is in our Privacy Policy.